Warranty

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Terms and Conditions

Epson Sublimation printer:

  • The ink that comes in this printer, is to print onto the Elite sublimation paper, Pro sublimation paper, Elite Light cotton paper and Dark cotton paper.
  • The printer MUST print everyday and is not allowed to stand for more than a day without printing. If it stands for more than a day without printing, the ink dries in the head and the head blocks.
  • We can take no responsibility for a printer that stood without printing. A blocked head is not part of the 6 month service. There will be additional charges to clean a blocked head.
  • The ICC Colour profile provided with the ink, only works with Correldraw Pro and Photoshop and Illustrator.
  • The warranty on the printer falls away as soon as the Sublimation ink is filled into the printer.
  • There is a 6 month service/ technical support on the printer. After the 6 month, the printer will be serviced at An additional cost.
  • We can not be held liable for any damage done to the printer while in your possession.
  • Please DO NOT mix different companies sublimation inks, as it can damage the head of the printer.
  • We can not be held liable for damage done to the printer if it was serviced by any other company/ person or yourself.
  • The 6 month service / technical support will fall away as soon as another company/ person or yourself services the printer.
  • We can take no responsibility for a printer that is not bought from us.
  • Any damage done to the head while printing on to anything else except our paper, we can not be held responsible for.
  • Do not tilt the printer, as the ink can seep and damage the head.
  • Do not drop the printer and handle it with care.
  • The ink bottles has to always stay closed.
  • Do not let the ink in the ink tanks dry out, always make sure there is enough ink in the printer when printing. It can damage the head if the ink dries out in the ink tank.
  • The Epson printer is only compatible with water based inks.

 Elite and Pro sublimation paper.

  • Printed on with the sublimation ink.
  • The paper is for all sublimation blanks and 100% white polyester fabrics.
  • The polyester fabrics has to be heat resistant.
  • Please keep the paper in a sealed pack at all times.
  • With sublimation, all images should be in CMYK.
  • Google images and photos are in RGB
  • Convert all images to CMYK
  • All images should be printed in high quality, high resolution and printed with low head speed.
  • Images should be mirrored. The only images not mirrored is on the domed fridge magnets, trophies, flat glass items(Clocks, photo frames, ect)

Dark and light cotton paper:  

  • Printed on with sublimation ink.
  • Dark cotton – For all colour materials, heat resistant.
    • IMAGES SHOULD NOT BE MIRRORED!
    • Print onto white side
    • Cut print out
    • Remove backing
    • Put print faced upwards onto t shirt
    • Press for 185 Degrees 40 Seconds
    • High pressure
    • Cold wash by hand.
    • Do not iron over print.
    • The paper has to be in a sealed packet at all times!
  • Light cotton – For white, heat resistant materials.
    • MIRROR IMAGES!
    • Print on the smooth side of the paper
    • Cut the print out
    • Put onto the material with the printed side facing the material.
    • Press for 185 Degrees 40 Seconds
    • High pressure
    • COLD WASH BY HAND.
    • DO NOT IRON OVER THE PRINT
    • The paper has to be in a sealed packet at all times!

Warranty on the machines:

  • Printer

The warranty of the printer falls away as soon as the sublimation ink is filled into the printer.

There is a 6 month service / technical support.

This 6 months do not include the unblocking of a printer head that stood without printing.

We can not be held liable for any excessive damage to the printer, while it is in your possession.

  • The Presses

There is a 6 month warranty on the control box and NOT THE ELEMENT.

We can not be held liable for any excessive damage on the press.

Please do not use excessive pressure on the machine.

Do not use any water near the machines.

Only press heat resistant materials.

Do not press anything that will damage the element or hurt the control box.

We can take no responsibility if another company/ person or yourself serviced the machine.

The warranty on the machine will fall as soon as another company/ person or yourself services the machines.

Payment method’s and orders:

  • We have a 4% card fee on our card machine.
  • Credit card payments have a limit of R5000 max.
  • We do accept IMMEDIATE PAYMENTS while standing in our store from the following banks; FNB and Capitec.
  • The money has to reflect in our bank account before we can release any order.
  • Immediate payments from any other banks have to be done a day ahead of the collection.
  • Over night courier orders have to be done 1 day before the time.
  • Lead time on all orders will be 1 day.
  • If stock is not available immediately, the lead time will depend on the supplier delivering the order.
  • If you have received an incomplete order, we can only take responsibility if it is reported in 24 hours of receiving the order.
  • All proof of payments should be sent to either the whatsapp line (063 567 5619) or the email (sales@sublimationsupplies.co.za).

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Warranty

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